LOCAL SERVICE YOU CAN TRUST
CHARLOTTE AREA GARAGE DOOR REPAIR & SALES
Professional, Courteous and Knowledgeable. I called to have someone look at my garage door at 9am with the receptionist. She was extremely friendly and read... all of my information back to me for accuracy. (Name, physical address, email, and telephone number) Got a same day appointment and my arrival time was between 2-4pm.Willie, my technician, called me about 30 minutes early to see if he could come earlier that 2pm, and I agreed. Upon arrival to my home, Willie went over everything with me, and diagnosed the problem. The job was completed and Willie went over the repairs, as well as the life time warranty information. Hands down the BEST Customer Service I have experienced in a long time. Call them, you will not regret it and the job will be done right.read more
Scott was very pleasant. Told use our options and fixed our door. We are very happy with all the work. Very professional.
Matt did a great job replacing my garage door tension coil(S). He went above and beyond to make sure he did the job up to high standards. He respected keeping... his distance during the visit and he was wearing his mask properly(I myself am essential employee as well and it's hard to perform labor type jobs with a mask on). I appreciate him for honoring my work order the way it was placed and verbally agreed upon. I recommend Matt and Precision Overhead Garage door business to other customers for their needs. Thank you for care!read more
Awesome work! The team that worked on my garage door were friendly and very knowledgeable. I called and made the appointment at 11AM and the technicians had... the work completed before 3:30PM. The repair was very affordable. I would highly recommend this company to my family and friends. 5 stars for sure.read more
They were very professional, honest, and quick. The representative Willie was extremely caring and polite.
Casey was awesome to work with. He was able to come out shortly after we began experiencing issues with our door. He identified the problem and clearly... explained everything to us, and pinpointed each individual item on the door that needed attention. Would definitely recommend him.read more
Will Ricks was very courteous and AWESOME! Our garage door would only open less than halfway on a Fri. eve and Sat. AM it was only inches. Saw Precision was... highly recommended on Nextdoor by neighbors, had a BBB A+ rating with great reviews, and called them after 1st company I called did not work on weekends. Precision gave me a time slot of 11-2 on Sat. (same day I called) and less than 30 min. of my calling, the tech said he would see me in a few minutes! He took his time, was very thorough telling me all he saw wrong from original installation, what the actual problem was initially which was a broken spring, and gave me several options/cost packages after explaining each in detail. I am very happy with their service and great care to be fair, honest, and not talk me into something to get more money. They do very clean work and take their time, even went over and beyond with extras to ensure the job was done right and not just to my expectation but to theirs! Highly recommend!read more
Will Ricks was very courteous and AWESOME! Our garage door would only open less than halfway on a Fri. eve and Sat. AM it was only inches. Saw Precision was... highly recommended on Nextdoor by neighbors, had a BBB A+ rating with great reviews, and called them after 1st company I called did not work on weekends. Precision gave me a time slot of 11-2 on Sat. (same day I called) and less than 30 min. of my calling, the tech said he would see me in a few minutes! He took his time, was very thorough telling & showing me all he saw wrong from original installation almost 16 years ago, what the actual problem was initially which was a broken spring, and gave me several options/cost packages after explaining each in detail. I am very happy with their service and great care to be fair, honest, and not talk me into something to get more money. They do very clean work and take their time, even went over and beyond with extras to ensure the job was done right and not just to my expectation but to theirs! Highly recommend!read more
Will came out and gave me an estimate on getting a new garage door. I was scared and unsure about what to do because I am a single divorced mom. I was thinking... the worst after my garage was damaged by someone I did not know. After speaking with Will , he gave me hope, he made me feel safe and even helped me out with his great advice. I will choose precision to install my new garage. I’m excited and I’m feeling safe again. Thanks Precision for sending Will. I spoke with a Jessica I think who took my appointment information. I should have known all would be good after speaking with her over the phone. So many have failed me during this covid-19 until I had trust issues. I feel safe because of your team. You were what I prayed for, very caring and loving people. That’s hard to find today. You are my choice.read more
Called three companies to fix my garage door. 1st couldn’t diagnose the issue. 2nd company said replace both doors for around $2,000. 3rd and best, Scott from... Precision Door diagnosed the issue and had it fixed in about an hour. And most importantly for under $200. Highly recommend them!read more
Excellent experience with this company all around. Matt was informative, thorough, professional, and friendly. I felt that the prices were competitive and the... quality of the work was solid. I'm very pleased, and would certainly use them again.read more
Scott came on time,explained my options and completed the repairs neatly and quickly.
Scott Trainer was are service rep arrived on time got the door working In short order.Please with the results, would recommend this company.
Scott was very knowledgable, very kind.
Very professional and great service!
Quick response and repair time. Good, thorough work,
They were prompt, efficient, and fair in cost. Casey found and fixed issues on both my garage doors
Great company from start to finish! Matt was awesome!! He is extremely knowledgeable and gave us many options about our install and equipment. He had multiple... co-workers with him during install all which were respectful, knowledgeable, and very friendly! They worked quickly and made sure the entire system worked ten times over prior to leaving. They fully educated us on the equipment and allowed for us to ask as many questions as needed. Overall great company and great employees!read more
Casey came out was actually early although he called to make sure it was ok. He was very informative, repaired the door and gave me some additional... information about other areas that could become a potential problem.read more
Awesome experience! Scott was very knowledgeable and polite!
Excellent service in a timely manner with superior workmanship! This was my second experience with Precision Overhead Garage Door Service and it proved to be... even better than the 1st, hard to believe. This company doesn't mess around they get to you fast and get the job done. I can't even hear my Garage Door, it's so quiet now!read more
The free estimate was handled the morning after I called to ask for the estimate. The technician thoroughly observed the system that I had, and never tried to... sell us anything we didn't actually need. Very courteous and professional.read more
Arrived early and provided excellent and expedited service! Highly recommend and will call again!
The technician was promptly sent to my home within 45 minutes of my call and had the spring, cables and bearings replaced within 1 hour. Great service. Thank... you Scott.read more
Same day service, so rare these days. Was here early and able to repair same day ( replaced 2 torsion springs). Service was completed quickly and our service... person was very nice and friendly. Would highly recommendread more
Great customer service from Casey.
Casey and Willie did a great job and were at my house ahead of schedule. Definitely need to use them if you have a problem
I contacted Precision Overhead Garage Repair when my garage door wouldn't close properly. Casey arrived on time and quickly diagnosed my issues. Casey was very... professional and efficient. If you want quality work give Precision Overhead Garage repair a try ! You won't be disappointed!read more
James, our technician, was very helpful, professional, and courteous. He explained what happened to our broken garage door opener, as well as pointed out parts... that were showing signs of wear and tear. He gave us options to consider and was not pushy at all. I highly recommend this company and if you're lucky to have James, you'll be in good hands.read more
The whole experience was excellent! From the initial call to having someone come out on a Saturday, to Scott T. being here when he said he would and fixing the... garage door so fast! Would definitely recommend!! Thanks again!read more
Matt was professional and personable. He performed the service we had purchased, and explained some other aspects to consider in a helpful manner. One tip he... offered, I have since done myself. We have a second garage door that isn't used as much as the one he serviced, but when we need it serviced, we will call this company and hope to get Matt.read more
Fast response, professional service
Customer service is excellent.And the technician very helpful and knowledgeable.
We purchased a garage door from Precison a few years ago and were thrilled with it! Recently, our garage door opener broke and we called Precision back to see... if they could fix it. It was unfixable, so we got a new one installed by Precision. Great company! Excellent customer service! Our new one was in within only an hour of me calling them to schedule the appointment. I would definitely recommend this company to anyone! Much much better than any of the other garage door companies we've used in the past.read more
Responded right away, very professional and thorough repair took about 30 minutes, I would highly recommend.
Casey is great. Very knowledgeable, polite and professional. Highly recommend! Nick was also along and in his first week. Great guy and will be very good.
Did a wonderful job and detailing what was wrong with installation. Then gave several honest options to remedy and prevent further issues. Also came early and... called before coming. You guys are great. If you are looking for a honest company to do garage door work THIS IS IT.read more
Casey provided an estimate for garage door replacement. He was extremely knowledgeable and professional. He explained everything in great detail. I look... forward to doing business with this company when I move forward with the replacement.read more
If I could give more than 5 stars, I certainly would. They were a able to schedule a repair within 3 hours of the time of my call. Casey did a very thorough... job with the repair and went well above and beyond what we expected for the visit. He took time to show us & explain what he had done to repair our opener and went on to explain how & when we should be doing preventive maintenance. Very impressive!read more
Awesome job done! Would recommend.
Scott gave me my options and didn't push one way or another. Told me how long it would take and was pretty close to original time. Showed up on time and was... courteous.read more
Very good , Casey was very knowledgeable
Very satisfied and Scott was very patient and explained everything to me. Precision Overhead also installed my garage door security originally, thus I had... confidence that the work would be done well.read more
Great service and tech was spot on.
Casey Crane was awesome. I called to get an estimate that was free based on a flier I received. I’ve been having some inconvenience issues with my garage... door. Casey kept in mind that I was on a budget and was not pushy in providing me my options. Casey was able to solve my wiring problem and adjust the sensors so that I could open and close the door without attempting multiple times. He even helped me set a code to use the outside keypad. If I decide to replace my system, remount it to the garage ceiling, or just maintain the system, I’m calling Casey Crane to do it. Thank you for helping me and my family Casey!! You are a tremendous asset to Precision!read more
We would like to say Thank you Casey for a job well done today. You explained every option and every step of the process. You made the whole process easy and... you answered all our questions. Job Well Done.read more
Job well done! Scott arrived on time and assessed the problems with our garage door and was extremely professional and knowledgeable. We would definitely... recommend him and your company!read more
Casey was very friendly & explained everything thoroughly & finished in a timely manner
My initial phone call was answered on the second ring and it was perfect from then onward. I was given a same-day appointment and Casey called about 15 min... after I scheduled to let me know he was on his way. He arrived promptly as promised, did a great inspection, and provided a full estimate before any repairs were made. He did the work quickly and made sure I was happy before he left. Great experience and I would recommend them.read more
Scott did a fantastic job! He was very efficient and explained everything he was doings and was very courteous and friendly. My garage door now works quietly... and smoothly. I wholeheartedly recommend this company and Scott and I will be calling them each year for a checkup☺️read more
Casey did a great job! Thanks!
Scott was out to the house promptly (within the promised 2 hour window), diagnosed our problem accurately, and made the repair quickly and at a reasonable... price. Scott was clean cut, wholesome, intelligent, and articulate. He is the poster boy for what a repair technician should be like. So RARE to find. I HIGHLY RECOMMEND Scott!!read more
My rep was quick and professional. Installed the door and sensors in an hour or so. I had a small issue with sensor and he turned around at the end of his... shift to come fix it right away. That can't be said for many other installers especially after a long day! Thanks for the quick work!read more
On time, job done quickly. Polite, courteous tech.
Matt called first and came out on time. Service was quick and professional. Looks and sounds like we have a brand new garage door!
Casey was in the area and stopped by early so I didn't have to wait until later in the day. He took care of everything for me quickly and easily. He was a... pleasure to deal with and highly recommend!read more
Quick response, reliable service.
Matt Powell was excellent. He not only explained things, but he was able to show us as well. He never seemed rushed and tested various things throughout the... installation and afterwards. Hope we don’t have to call again, but if we do, I have his card and name do that we can request him.read more
Matt came promptly, explained my options and got to work quickly and, when finished, showed me all that he had done. My doors now operate more quietly and... seal more firmly at the bottom. I found Matt to be friendly, conversant, professional and very helpful. I hope he's still at Percision the next time I have a tune up or problem.read more
Selected them because they list a 24 hour phone number. Casey was our tech and he was awesome. As soon as he arrived he noticed several major issues. We... discussed each one and how it impacted the operation of the garage door. He then gave us all of our options and the total cost estimate. Once we decided on a course of action he had the work finished in under the time he originally expected. Then he took the time to show us and explain everything he had done. VERY pleased with the work he did!read more
Matt was on time and started the tune up service. He let me know what he could do to make my system better and I agreed. He was quick and efficient, a... professional at his work.read more
On time. Professional. Casey worked. thorough and effiently. He remimded me of my warranty and to call for any future problems.
Could not be happier with the service I received from Precision Garage Door. The tech was here exactly when scheduled and was just super. This is the 3rd tech... I had from Precision door in about 15 years and they have all been great! In addition, the Casey, the tech, informed me since they installed the door 7 years ago all parts have a lifetime warranty! So all I paid for was the labor. And my experience with Precision Door is they are 100% honest and never try to sell me anything I don't need. They always explain in detail what the issue is and what needs to be done to correct it. If only all home service contractors were this good! Thank you!read more
My garage door broke when I came home during my lunch hour - what an inconvenient time for my car to be stuck in my garage! Scott got to my house quickly,... immediately diagnosed the problem, & helped with a quick repair. My door has to be replaced and Scott provided information on my options, as well as set up a quick installation. It would be great if all companies and customer service reps were as professional and efficient as Precision and Scott!read more
Very good experience. Casey was very knowledgeable , consultative and he loved my dogs. 🙂 plus the garage door is quieter than ever before. Highly recommended
Matt was on time and efficient. And stuck my garage door and based on his service check on the door discovered bad cables And rollers. Gave me a very... reasonable estimate perform the service and got me back to an operating door. Highly recommend Matt and precision overhead Doorread more
On time, neat , courteous
Scott did great work and quickly.
Casey was great! Very professional and I learned a lot about how to maintain my garage door and why. I will definitely call Precision Overhead Garage Door... again in the future and recommend to my neighbors.read more
Best experience in having prompt response. Casey was out in a few hours and fixed door completely and checked everything out. He was extremely courteous and... explained what needed to be done. They are the best !!!read more
The spring broke on my garage door. Precision Door came the morning after I called and took care of everything quickly and efficiently. Door is just like... new and is even quieter opening and closing than it was before! Matt is very professional and got right to work. I highly recommend Precision Door!read more
Very professional door fixed the same day I called. Tech explained what needed to be done. Repairs done in about an hour. Would recommend this company for all... your garage door needs. Job well doneread more
Excellent Job, Great Service! Highly Recommend....
Casey was on time explained all my options. Was in and out quickly! Repairs were excellent!
Excellent customer experience for entire process. Call center team managed our appointment promptly and we were able to schedule within 2 days of our call. ... The on-site technician provided us with options and we are pleased with the overall result. We will be a return customer if needed in the future.read more
Excellent experience all around. Matt Powell is an expert and lives up to the company name. He ensured everything was working perfectly and delivered a great... product. I would recommend his service to anyone in need of repair or new system.read more
Scott was prompt and made certain that I was happy with the quality of work performed. Great guy. Will definitely use them again for periodic maintenance and... repairs if necessary.read more
I was very happy with Mark. He called ahead because he had an opening in his schedule and was able to come out earlier than my appointed time. After assessing... the issue with my garage door, he gave me options to do a tune up or replace the motor. I decided to do a tune up and see if that solved our problem. He was very efficient and quick and made sure it was working properly before leaving.read more
Wow, what amazing service. I contacted Precision just after 3:00 pm, Scott arrived at my house by 4:30 pm, and by shortly after 5:00 pm my garage door was... functioning perfectly! Truly amazing to go from phone call to complete resolution in that short period of time. The door had been acting up for years and I finally got tired enough of dealing with the intermittent challenges that I called someone. I sure am glad it was Precision Door Service. The person on the phone was courteous and helpful, the technician that arrived shortly after was knowledgeable, friendly, and very efficient with his work, and my irritating garage door is now operating beautifully. Price was reasonable for the service rendered. Can't ask for more than that.read more
They gave us an estimate, arrived early, did the work quickly, for less, and left us with a quieter working garage door.
Kurt was very professional and worked in a timely manner. Arrived as scheduled.
We found Precision to be very professional and fair priced. We are very pleased with our new door.
Mark from precision door, came to my house and programmed my doors very effecientley, i am very satisfied!!!!
We were very pleased with Precision Door.
I called with a huge problem and they were out same day. Will definitely refer to others
Excellent service and value. Mark does an outstanding job.
I called Precision Door when my door would not go up or down. They came promptly and took care of my problems. I received new openers, opening pads (for... inside and outside) and a new overhead operator. I think they did just about everything except replace the door, which now runs smoothly and quietly. They were very professional, told me about how long it would take and promptly did the necessary work. I would not hesitate to use them again if the need arises. Thank your, Precision Door.read more
Called Precision Door after referral from a friend. It was the best decision I ever made! Scott Trainor was wonderful! He gave my garage door opener and... door a tune-up and it's as good as new. Scott was very professional and courteous. I would recommend your company to everyone.read more
Great service. The technician courteous, fast, and above all, solved our garage door problem! Highly recommend!
This company is fantastic - customer service in spades AND experienced tech's! Scott came out when we had an issue with our (large & HEAVY) garage door...
Awesome! Scott showed up as promised. He was courteous and knowledgeable. He immediately found the problem and very laboriously replaced the springs. Then...
Awesome Company even if it is run by a State grad.
Mark came by and fixed our broken track in an hour at an excellent price. I highly recommend him and Precision Door.
I've been meaning to write a review about this service since they pretty much helped me out with a garage door situation. As it turns out the spring broke...
WHY CHOOSE PRECISION DOOR
- locally owned and operated
- phone calls answered 24/7
- best warranty in the business
- fully stocked trucks
- job completed in one visit
- Fully trained and certified technicians
- HIGHEST QUALITY GARAGE DOOR PARTS
- FREE 25 POINT SAFETY INSPECTION
- PROMPT AND RELIABLE
- LICENSED, BONDED, AND INSURED