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Google Rating

4.9

Precision Overhead Garage Door Service

4.9

Great company from start to finish! Matt was awesome!! He is extremely knowledgeable and gave us many options about our install and equipment. He had multiple co-workers with him during install all which were respectful, knowledgeable, and very friendly! They worked quickly and made sure the entire system worked ten times over prior to leaving. They fully educated us on the equipment and allowed for us to ask as many questions as needed. Overall great company and great employees!

Same day service, so rare these days. Was here early and able to repair same day ( replaced 2 torsion springs). Service was completed quickly and our service person was very nice and friendly. Would highly recommend

I contacted Precision Overhead Garage Repair when my garage door wouldn't close properly. Casey arrived on time and quickly diagnosed my issues. Casey was very professional and efficient. If you want quality work give Precision Overhead Garage repair a try ! You won't be disappointed!

James, our technician, was very helpful, professional, and courteous. He explained what happened to our broken garage door opener, as well as pointed out parts that were showing signs of wear and tear. He gave us options to consider and was not pushy at all. I highly recommend this company and if you're lucky to have James, you'll be in good hands.

The whole experience was excellent! From the initial call to having someone come out on a Saturday, to Scott T. being here when he said he would and fixing the garage door so fast! Would definitely recommend!! Thanks again!

Matt was professional and personable. He performed the service we had purchased, and explained some other aspects to consider in a helpful manner. One tip he offered, I have since done myself. We have a second garage door that isn't used as much as the one he serviced, but when we need it serviced, we will call this company and hope to get Matt.

We purchased a garage door from Precison a few years ago and were thrilled with it! Recently, our garage door opener broke and we called Precision back to see if they could fix it. It was unfixable, so we got a new one installed by Precision. Great company! Excellent customer service! Our new one was in within only an hour of me calling them to schedule the appointment. I would definitely recommend this company to anyone! Much much better than any of the other garage door companies we've used in the past.

Casey is great. Very knowledgeable, polite and professional. Highly recommend! Nick was also along and in his first week. Great guy and will be very good.

Did a wonderful job and detailing what was wrong with installation. Then gave several honest options to remedy and prevent further issues. Also came early and called before coming. You guys are great. If you are looking for a honest company to do garage door work THIS IS IT.

Andrienne Spann

Casey provided an estimate for garage door replacement. He was extremely knowledgeable and professional. He explained everything in great detail. I look forward to doing business with this company when I move forward with the replacement.

Michael Krueger

If I could give more than 5 stars, I certainly would. They were a able to schedule a repair within 3 hours of the time of my call. Casey did a very thorough job with the repair and went well above and beyond what we expected for the visit. He took time to show us & explain what he had done to repair our opener and went on to explain how & when we should be doing preventive maintenance. Very impressive!

Scott gave me my options and didn't push one way or another. Told me how long it would take and was pretty close to original time. Showed up on time and was courteous.

Ingeborg Spreng

Very satisfied and Scott was very patient and explained everything to me. Precision Overhead also installed my garage door security originally, thus I had confidence that the work would be done well.

Job well done! Scott arrived on time and assessed the problems with our garage door and was extremely professional and knowledgeable. We would definitely recommend him and your company!

Christopher Young

My initial phone call was answered on the second ring and it was perfect from then onward. I was given a same-day appointment and Casey called about 15 min after I scheduled to let me know he was on his way. He arrived promptly as promised, did a great inspection, and provided a full estimate before any repairs were made. He did the work quickly and made sure I was happy before he left. Great experience and I would recommend them.

Scott was out to the house promptly (within the promised 2 hour window), diagnosed our problem accurately, and made the repair quickly and at a reasonable price. Scott was clean cut, wholesome, intelligent, and articulate. He is the poster boy for what a repair technician should be like. So RARE to find. I HIGHLY RECOMMEND Scott!!

My rep was quick and professional. Installed the door and sensors in an hour or so. I had a small issue with sensor and he turned around at the end of his shift to come fix it right away. That can't be said for many other installers especially after a long day! Thanks for the quick work!

Chris Summerville

Casey was in the area and stopped by early so I didn't have to wait until later in the day. He took care of everything for me quickly and easily. He was a pleasure to deal with and highly recommend!

Jennifer Elmore

Matt Powell was excellent. He not only explained things, but he was able to show us as well. He never seemed rushed and tested various things throughout the installation and afterwards. Hope we don’t have to call again, but if we do, I have his card and name do that we can request him.

Matt came promptly, explained my options and got to work quickly and, when finished, showed me all that he had done. My doors now operate more quietly and seal more firmly at the bottom. I found Matt to be friendly, conversant, professional and very helpful. I hope he's still at Percision the next time I have a tune up or problem.

Selected them because they list a 24 hour phone number. Casey was our tech and he was awesome. As soon as he arrived he noticed several major issues. We discussed each one and how it impacted the operation of the garage door. He then gave us all of our options and the total cost estimate. Once we decided on a course of action he had the work finished in under the time he originally expected. Then he took the time to show us and explain everything he had done. VERY pleased with the work he did!

Matt was on time and started the tune up service. He let me know what he could do to make my system better and I agreed. He was quick and efficient, a professional at his work.

My garage door broke when I came home during my lunch hour - what an inconvenient time for my car to be stuck in my garage! Scott got to my house quickly, immediately diagnosed the problem, & helped with a quick repair. My door has to be replaced and Scott provided information on my options, as well as set up a quick installation. It would be great if all companies and customer service reps were as professional and efficient as Precision and Scott!

Matt was on time and efficient. And stuck my garage door and based on his service check on the door discovered bad cables And rollers. Gave me a very reasonable estimate perform the service and got me back to an operating door. Highly recommend Matt and precision overhead Door

Catherine Costner

Casey was great! Very professional and I learned a lot about how to maintain my garage door and why. I will definitely call Precision Overhead Garage Door again in the future and recommend to my neighbors.

Shirley Reading

Best experience in having prompt response. Casey was out in a few hours and fixed door completely and checked everything out. He was extremely courteous and explained what needed to be done. They are the best !!!

Very professional door fixed the same day I called. Tech explained what needed to be done. Repairs done in about an hour. Would recommend this company for all your garage door needs. Job well done

Casey was on time explained all my options. Was in and out quickly! Repairs were excellent!

Jeremie Woodall

Excellent customer experience for entire process. Call center team managed our appointment promptly and we were able to schedule within 2 days of our call. The on-site technician provided us with options and we are pleased with the overall result. We will be a return customer if needed in the future.

Excellent experience all around. Matt Powell is an expert and lives up to the company name. He ensured everything was working perfectly and delivered a great product. I would recommend his service to anyone in need of repair or new system.

Scott was prompt and made certain that I was happy with the quality of work performed. Great guy. Will definitely use them again for periodic maintenance and repairs if necessary.

I was very happy with Mark. He called ahead because he had an opening in his schedule and was able to come out earlier than my appointed time. After assessing the issue with my garage door, he gave me options to do a tune up or replace the motor. I decided to do a tune up and see if that solved our problem. He was very efficient and quick and made sure it was working properly before leaving.

Wow, what amazing service. I contacted Precision just after 3:00 pm, Scott arrived at my house by 4:30 pm, and by shortly after 5:00 pm my garage door was functioning perfectly! Truly amazing to go from phone call to complete resolution in that short period of time. The door had been acting up for years and I finally got tired enough of dealing with the intermittent challenges that I called someone. I sure am glad it was Precision Door Service. The person on the phone was courteous and helpful, the technician that arrived shortly after was knowledgeable, friendly, and very efficient with his work, and my irritating garage door is now operating beautifully. Price was reasonable for the service rendered. Can't ask for more than that.

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Precision Garage Door of Charlotte

4000-A Sardis Church Road
Monroe, NC 28110

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