Frequently Asked Questions
Q & A
A garage door is basically a moving wall. It is the largest moving object in your home and one of the objects with the greatest potential to injure a family member or damage your property. Obviously, an improperly installed, badly worn, or broken garage door system exerts tremendous force when the door closes. Take this decision seriously and choose a company with experience.
WHY PRECISION GARAGE DOOR?
We are locally owned. We are a part of our community and our customers are our neighbors.
We’re here 24/7 to answer the phones and get a tech scheduled to come out and fix your door as soon as possible.
Our Warranty is the best in the industry: All labor and repaired or replaced parts on your door system are covered for as long as you own your door.
Along with being Licensed, Bonded and Insured, our techs are professionally trained before they ever take a call.
At Precision Garage Door, we fix garage door problems quickly and correctly because we know your time is important. You can feel confident that we will be there for you when you need us!
WHAT ARE SOME COMMON BRANDS OF GARAGE DOOR OPENERS THAT YOU REPAIR AND REPLACE?
WHAT'S THE DIFFERENCE BETWEEN PRECISION GARAGE DOOR AND THE COMPETITION?
Our technicians are the most prompt and reliable in the business. When you make the call, our techs arrive on time, with fully stocked trucks and fully prepared to handle any problem with your garage door or opener.
Precision Garage Door of Charlotte has the best springs and parts in the industry. We only use commercial grade garage door parts.
You can be confident when you choose Precision Garage Door of Charlotte that the work we do for you will be completed properly, efficiently, and on time.
Don’t just take our word for it, check out our reviews!
DO YOU OFFER ANY SPECIALS OR DISCOUNTS?
We sure do! We have military and senior citizen discounts every day. We also offer specials for new garage doors, new openers, and services! See all of our current specials here.
DOES PRECISION GARAGE DOOR OFFER FINANCING OPTIONS?
Absolutely! We accept a number of payment options and we also offer flexible financing with the Wells Fargo Home Projects credit card. Learn more about financing here.
WHEN SHOULD MY SPRINGS BE REPLACED?
Your garage door’s springs are arguably the most important and most dangerous part of your door. Springs wear out over time. Most springs are rated for about 10,000 cycles. Precision Garage Door of Charlotte installs only the highest quality springs that are rated for up to 60,000 cycles. When springs break, injury can result. If you have an older garage door, have your springs inspected by a professional technician and replaced if needed. If your door has two springs, a trained service technician should replace both, even if one is not broken. This will not only prevent any damage caused by the breaking of the second spring, but also keep your door working efficiently. Remember, springs are under very high tension, and adjustment or repair should only be performed by a garage door professional.
WHEN SHOULD MY CABLES BE REPLACED?
Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed or worn, they are in danger of breaking, which can cause injury. Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.
MY SPRINGS ARE SQUEAKY. DO THEY NEED TO BE REPLACED?
Springs can squeak and be noisy. This is caused by normal use and does not necessarily indicate a problem, but if the noise grows louder over time or concerns you, call us to come take a look!
WHAT OTHER DANGERS SHOULD I BE AWARE OF?
Watch Your Fingers! Every year, many unsuspecting homeowners injure their fingers by placing them between the door sections to pull down on the door. If your door lacks pinch-resistant joints, you should have lift handles or suitable gripping points on the inside and outside of the door. Even if your door has an opener, the door must occasionally be operated manually. Never place your fingers between the door sections. If you manually open or close the door, use the handles or the safe gripping points.
MY DOOR SEEMS TO STRUGGLE TO GET UP AND DOWN. WHAT SHOULD I DO?
If your door does not go up and down smoothly, it may be in an unsafe condition. Even older door systems should operate smoothly. If the awkward operation continues when the door is manually operated, you may have a spring system that is out of balance. This can cause premature wear and tear on other important door components, as well as your garage door opener. Spring systems are dangerous and should be repaired only by trained professionals.
CAN I USE THE OLD TRACK WITH MY NEW DOOR?
When buying a replacement garage door, some homeowners are tempted to save a few dollars by putting the new door on the old track. However, your old track may not fit with your new door, depending on the thickness of your sections, the weight of the door, the headroom required, the location of the garage door opener, and other considerations. The track and sections work together as a system. For maximum performance and long life, you should use the track that is designed for your specific door.
I WANT TO INSTALL A NEW GARAGE DOOR BY MYSELF. IS THAT A GOOD IDEA?
No! Installing a garage door can be very dangerous and is not recommended for a novice. DASMA recommends that trained door systems technicians install garage doors.
HOW OFTEN SHOULD I HAVE MY GARAGE DOOR SERVICED?
Your garage door is probably the largest moving part in your home and is typically used every day. Over time, parts can wear out and break, creating potential safety problems. Although you should perform monthly safety checks and maintenance to your garage door system, an annual Tune-Up from a trained door systems technician can keep your door operating safely and smoothly for a long time.
WHY DOES MY EXTENSION SPRING SYSTEM NEED SAFETY CABLES?
If your garage door has extension springs, you need a safety cable that runs through the spring and secures to the wall or ceiling at each end. When your garage door is down, extension springs are under high tension. If the spring breaks, it may cause injury or damage to property. A safety cable can keep that broken spring contained. If you have extension springs but do not have a safety cable, call your local dealer for a safety inspection.
WHAT ARE TAMPER RESTRAINT BRACKETS?
Since the bottom brackets on a garage door are connected to the door’s springs, these brackets are under extreme tension. They should be adjusted or loosened only by a trained door systems technician. Many manufacturers now include tamper resistant hardware that prevents loosening of the brackets by a novice.
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